Telephony Configuration
Set up voice communications with SIP trunks and phone number management
Telephony Overview
Anyreach's telephony system enables voice conversations with customers through SIP trunks and dedicated phone numbers.
Key Components
SIP Trunks
Voice communication channels that connect your organization to the telephone network with load balancing and failover capabilities.
Phone Numbers
Dedicated phone numbers for customer interactions and business communications with intelligent routing.
Call Routing
Intelligent routing system that directs calls to appropriate agents based on availability and expertise.
Call Analytics
Real-time monitoring and analysis of call quality, performance metrics, and customer satisfaction.
Setup Process
- 1
Configure SIP Trunks
Set up your SIP trunk provider credentials and connection details for voice connectivity.
- 2
Acquire Phone Numbers
Get local, toll-free, or international phone numbers for your business communications.
- 3
Set Up Routing
Configure call routing rules and business hours for optimal customer experience.
- 4
Test and Monitor
Test call quality and set up monitoring for ongoing performance optimization.
Available Features
SIP Trunks
Configure and manage SIP trunks for voice connectivity with advanced features like load balancing and failover
Phone Numbers
Manage phone numbers and routing configurations for optimal call handling
Always test your telephony configuration in the playground before deploying to production to ensure optimal call quality.