Advanced Agent Configuration
Advanced settings and customization options for AI agents
Advanced Configuration
Once you've created your basic agent, explore advanced configuration options to optimize performance and customize behavior.
Conversation Flows
Design sophisticated conversation flows to handle different scenarios:
- 1
Intent Recognition
Identify what the customer wants to accomplish
- 2
Context Gathering
Collect necessary information through natural conversation
- 3
Response Generation
Generate appropriate responses based on context and intent
- 4
Action Execution
Execute actions like creating tickets or scheduling appointments
Advanced Settings
Response Templates
Create custom response templates for common scenarios. Define structured responses that maintain consistency while allowing for personalization.
Escalation Rules
Configure when and how to escalate conversations to human agents. Set up intelligent escalation based on complexity, sentiment, or specific triggers.
Learning Parameters
Adjust how the agent learns from conversations. Configure feedback loops, learning rates, and adaptation mechanisms.
Integration Settings
Connect your agent to external systems like CRM, ticketing, or calendar applications for seamless data flow.
Performance Optimization
Optimize your agent's performance:
- Response Time: Minimize latency for better customer experience
- Accuracy: Improve response accuracy through training and feedback
- Consistency: Ensure consistent responses across similar scenarios
- Scalability: Handle increasing conversation volume efficiently
Next Steps
Continue optimizing your agent: