Conversations
Analyze Conversations
Deep dive into conversation data and insights for continuous improvement
Conversation Analysis
Analyze conversation data to gain insights, identify patterns, and continuously improve your customer experience.
Analysis Features
Sentiment Analysis
Analyze customer sentiment throughout conversations. Track emotional trends and identify opportunities to improve customer satisfaction.
Topic Analysis
Identify common conversation topics and themes. Understand what customers are asking about most frequently.
Performance Trends
Track performance trends over time. Identify improvements and areas that need attention.
Customer Insights
Gain insights into customer behavior, preferences, and needs. Use this data to improve products and services.
Reporting Tools
Generate comprehensive reports:
- Daily Reports: Summary of daily conversation activity
- Weekly Trends: Identify patterns and trends over time
- Monthly Analysis: Comprehensive monthly performance review
- Custom Reports: Create custom reports for specific needs
Actionable Insights
Use analysis results to:
- Improve Agent Training: Identify areas where agents need additional training
- Update Knowledge Base: Add missing information based on common questions
- Optimize Workflows: Improve conversation flows based on analysis
- Enhance Customer Experience: Make data-driven improvements
Next Steps
Use insights to improve your platform: